"Techie" ... "Geek" ... "Nerd"... I wear these labels with pride!
Cause I think it's cool to be the "I.T. know it all"!
- herbert madriaga -
THE WORK EXPERIENCES
- RESTAURANTS & NIGHT CLUBS -
– Nov 2021 till current –
– it manager-
BLU Club Dubai
Continually review and develop the club operational applications and maintain functionality, including adjustments to accommodate changes in internal and external requirements.Continually review and develop the club operational applications and maintain functionality, including adjustments to accommodate changes in internal and external requirements.
Skills: Process Improvement · Infrastructure · IT Infrastructure Management · Hardware · Help Desk Support
– Jun 2020 till current –
– MIS Director-
Play Restaurants & Lounge Dubai
Contribute to the development and successful delivery of the Operational Plan, which supports
the company’s strategic objectives, and core values.Contribute to the development and successful delivery of the College Operational Plan, which supports the company’s strategic objectives, and core values.
Skills: Point of Sale (POS) Systems · Sevenrooms · Google Workplace · WordPress
– Dec 2017 till Feb 2019 –
– it manager-
APJ Management
Extensive background as an IT Generalist, with a specialized focus in the hospitality sector.
Demonstrated success in mutually beneficial supplier negotiations, development of team building programs, creation of personnel manuals, corporate policies, job descriptions and management reports.
– Aug 2017 till Dec 2016 –
– it manager-
Whissle Group
a. Manage information technology and computer systems.
b. Plan, organise, control and evaluate IT and electronic data operations.
c. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. e. Design, develop, implement and coordinate systems, policies and procedures.
f. Ensure security of data, network access and backup systems
g. Act in alignment with user needs and system functionality to contribute to organisational policy.
h. Identify problematic areas and implement strategic solutions in time.
i. Audit systems and assess their outcomes.
j. Preserve assets, information security and control structures.
k. Handle annual budget and ensure cost electiveness
i. Produce reports.
– Nov 2008 till Dec 2016 –
– hospitality it specialist-
Pragma Group
Produced and maintained system administration reports, including quarterly security access certifications for review and approval by the Senior Director of Information Systems and end user support.
Enhanced corrective measures to resolve and proactively avoid complications with voice, data or video networks within various business platforms across Pragma Group; including Cirque le Soir Dubai , Cavalli Club and Club 400 state wide locations.
- HOTELS -
– Oct 2006 till Sept 2007 –
– it assistant –
Raffles Hotel Dubai
Supported end users in handling diverse technical operations, encompassing hardware, software, LAN components and peripherals.
a. Managed and monitored inventory; ensured completeness and inventory of supplies
b. Administered IT equipment purchases, data preservation, and asset disposal software purchases.
c. Directly handled the installation, organisation, and maintenance of end user workstations and interrelated hardware and software, such as Blackberry, MS Outlook 2010, Lenovo laptops, and Dell laptops
d. Led the successful completion of Win7 migration in collaboration with IT staff within the projected timeline.
– April 2005 till Sept 2006 –
– it assistant-
Ritz Carlton Hotels – Sharq Village & Spa {Doha – Qatar}
Supported end users in handling diverse technical operations, encompassing hardware, software, LAN components and peripherals.
a. Managed and monitored inventory; ensured completeness and inventory of supplies.
b. Administered IT equipment purchases, data preservation, and asset disposal software purchases
c. Directly handled the installation, organisation, and maintenance of end user workstations and interrelated hardware and software, such as Blackberry, MS Outlook 2010, Lenovo laptops, and Dell laptops
d. Led the successful completion of Windows migration in collaboration with IT staff within the projected timeline.
– implementation –
Discipline
SIX SIGMA
ITIL V3 2011 Edition
- pre-openings -
EXPERIENCES
– herbert madriaga –
HOSPITALITY IT MANAGER
Born in the year of the goat in the Philippines, I graduated AMA University in 2002, specialisation Computer Systems Analysis and Design. He is a registered professional IT with more than 12 years’ experience in Systems Administrations and Hospitality Expertise. After completing his education, Herbert started his Middle East experience by joining Ritz Carlton, Qatar. He successfully occupied the position of IT Assistant, but wanting more opportunities for him and his family he decided to leave Qatar for Dubai.
The Dubai adventure started with Raffles Hotel as IT Assistant where he facilitated and managed the economical and effective utilization of computing resources including personnel and equipment supporting platform.
After absorbing a lot of information and at the same time more Dubai experience, he later worked as Hospitality IT Specialist with Pragma Group which is including some of the biggest names in Dubai’s Nightlife such as Cavalli Club and Cirque Le Soir . There he produced and maintained system administration reports and end user support. Enhanced corrective measures to resolve and proactively avoid complications with voice, data or video networks within various business platforms across the Group.
With an ample experience in more than 11 companies, with wide hospitality IT systems experience with 4 restaurants and Cafés, 5 Nightclubs and after 2 Five Star-Hotel Pre-Openings, Herbert joined Whissle Group on the position of IT Manager. Here he holds and maintains the group IT systems, from Micros, Sun systems and ReserveOUT. And designs and implements network structure to meet the highest standards, using Six Sigma technique.
Although he loves what he is doing and successfully developed in becoming a computer specialist, Herbert has an artist’s soul. He is passionate about photography and music and dedicates all his free time to his family and his hobbies.