"Techie" ... "Geek" ... "Nerd"... I wear these labels with pride!
Cause I think it's cool to be the "I.T. know it all"!
- herbert madriaga -
THE WORK EXPERIENCES
- RESTAURANTS & NIGHT CLUBS -
– Nov 2021 till current –
– it manager-
BLU Club Dubai
Continually review and develop the club operational applications and maintain functionality, including adjustments to accommodate changes in internal and external requirements.Continually review and develop the club operational applications and maintain functionality, including adjustments to accommodate changes in internal and external requirements.
Skills: Process Improvement · Infrastructure · IT Infrastructure Management · Hardware · Help Desk Support
– Jun 2020 till current –
– MIS Director-
Play Restaurants & Lounge Dubai
Contribute to the development and successful delivery of the Operational Plan, which supports
the company’s strategic objectives, and core values.Contribute to the development and successful delivery of the College Operational Plan, which supports the company’s strategic objectives, and core values.
Skills: Point of Sale (POS) Systems · Sevenrooms · Google Workplace · WordPress
– Dec 2017 till Feb 2019 –
– it manager-
APJ Management
Extensive background as an IT Generalist, with a specialized focus in the hospitality sector.
Demonstrated success in mutually beneficial supplier negotiations, development of team building programs, creation of personnel manuals, corporate policies, job descriptions and management reports.
– Aug 2017 till Dec 2016 –
– it manager-
Whissle Group
a. Manage information technology and computer systems.
b. Plan, organise, control and evaluate IT and electronic data operations.
c. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. e. Design, develop, implement and coordinate systems, policies and procedures.
f. Ensure security of data, network access and backup systems
g. Act in alignment with user needs and system functionality to contribute to organisational policy.
h. Identify problematic areas and implement strategic solutions in time.
i. Audit systems and assess their outcomes.
j. Preserve assets, information security and control structures.
k. Handle annual budget and ensure cost electiveness
i. Produce reports.
– Nov 2008 till Dec 2016 –
– hospitality it specialist-
Pragma Group
Produced and maintained system administration reports, including quarterly security access certifications for review and approval by the Senior Director of Information Systems and end user support.
Enhanced corrective measures to resolve and proactively avoid complications with voice, data or video networks within various business platforms across Pragma Group; including Cirque le Soir Dubai , Cavalli Club and Club 400 state wide locations.
- HOTELS -
– Oct 2006 till Sept 2007 –
– it assistant –
Raffles Hotel Dubai
Supported end users in handling diverse technical operations, encompassing hardware, software, LAN components and peripherals.
a. Managed and monitored inventory; ensured completeness and inventory of supplies
b. Administered IT equipment purchases, data preservation, and asset disposal software purchases.
c. Directly handled the installation, organisation, and maintenance of end user workstations and interrelated hardware and software, such as Blackberry, MS Outlook 2010, Lenovo laptops, and Dell laptops
d. Led the successful completion of Win7 migration in collaboration with IT staff within the projected timeline.
– April 2005 till Sept 2006 –
– it assistant-
Ritz Carlton Hotels – Sharq Village & Spa {Doha – Qatar}
Supported end users in handling diverse technical operations, encompassing hardware, software, LAN components and peripherals.
a. Managed and monitored inventory; ensured completeness and inventory of supplies.
b. Administered IT equipment purchases, data preservation, and asset disposal software purchases
c. Directly handled the installation, organisation, and maintenance of end user workstations and interrelated hardware and software, such as Blackberry, MS Outlook 2010, Lenovo laptops, and Dell laptops
d. Led the successful completion of Windows migration in collaboration with IT staff within the projected timeline.
– implementation –
Discipline
SIX SIGMA
ITIL V3 2011 Edition
- pre-openings -
EXPERIENCES
– herbert madriaga –
HOSPITALITY IT MANAGER
Profile Overview
Born in the Year of the Goat in the Philippines, Herbert Madriaga is a seasoned IT professional with a passion for hospitality and a penchant for creativity. Graduating from AMA University in 2002 with a specialization in Computer Systems Analysis and Design, Herbert embarked on a journey that has seen him accumulate over 18 years of experience in Systems Administration and Hospitality Expertise.
Professional Journey
Herbert’s Middle East odyssey commenced with Ritz Carlton, Qatar, where he excelled as an IT Assistant, demonstrating his proficiency in managing computing resources with finesse. Seeking greater opportunities for personal and professional growth, he later migrated to Dubai, where his career reached new heights.
At Raffles Hotel, Dubai, Herbert served as an IT Assistant, spearheading the efficient utilization of computing resources to support the hotel’s operational platforms. His tenure at Pragma Group further enriched his expertise, as he took on the role of Hospitality IT Specialist, overseeing system administration and providing end-user support for renowned nightlife venues such as Cavalli Club and Cirque Le Soir.
With an impressive repertoire spanning over 11 companies, Herbert’s experience encompasses diverse hospitality IT systems, including restaurants, cafes, nightclubs, and five-star hotel pre-openings. His tenure at Whissle Group as IT Manager underscores his commitment to excellence, where he manages and maintains group IT systems with precision, employing Six Sigma techniques to design and implement network structures of the highest standards.
Passions and Interests
Beyond his professional pursuits, Herbert is a multifaceted individual with a profound love for the arts. An avid photographer and music enthusiast, he dedicates his leisure time to nurturing his creative soul. However, his greatest joy lies in spending quality time with his family, cherishing every moment with his loved ones.
Herbert Madriaga is not merely a computer specialist; he is a visionary professional who seamlessly integrates technical expertise with a boundless passion for hospitality and a creative spirit that knows no bounds.